Alterations & cancellations
Can I cancel my booking and do I receive a refund?
You can cancel a confirmed booking at any time up to the moment of the activity. When cancelled more than 7 days prior to 12:00 am local time of the local experience date you will be refunded, except for the service fee.
When cancelled less than 7 days prior to 12:00 am local time of the activity no refund of the paid amount will take place.
How do I alter a reservation?
If you want to change a reservation you can send the local an email with your request. In case you encounter any problems you can contact us via firstname.lastname@example.org.
How do I cancel a reservation?
To cancel your reservation send an email to email@example.com. By canceling the reservation, please note that you are initiating the cancellation and will be noted as the party responsible for the cancellation.
For what circumstances is a guest eligible for a refund?
We understand circumstances come up that affect travel plans. Depending on the case, a refund may be authorized outside of the cancellation policy and you may be given a full refund, meaning the local will receive no payout.
If you are canceling due to extenuating circumstances, we will reach out to the local right away to explain the situation.
Extenuating circumstances cases will be contingent upon the reservation being canceled prior to the check in date and upon you contacting I Like Local to provide proper documentation where valid. Only the cases found in the I Like Local policy will be considered.
Please know that if you cannot provide the proper documentation, we will not be able to give you a refund for your reservation.
Types of documentation can include: notes from a medical professional on hospital letterhead explaining why you should not travel, a jury duty summons, a valid obituary or death certificate, etc.
Will I get my money back if a local cancels or doesn’t show up?
In case the local cancels the booking you will receive the total amount paid.
How do I get a refund?
Refunds are issued for many reasons. For each situation, certain conditions may apply (see below). Just send us an email with the reason you would like to get a refund together with proof if required. We will then process your request and email you the outcome.
Once you receive notification that you'll be receiving a refund, it takes 5-7 business days to be reflected on your statement after which we process them. Some refunds issued to international credit cards occasionally take up to 30 days to be reflected. Refunds issued to PayPal accounts occur within 24 hours.